A claim can feel like a lot on top of an accident. Our job is to make the repair side simple: we inspect the damage, give you a written estimate, explain it in plain English and keep you informed as the work goes on.
What to have ready
- Your insurance company and policy details
- Your claim number, if you have one
- The adjuster's name and phone number, if you have them
- Photos of the damage and the scene
- A short description of how it happened
How a claim repair works with us
Call or bring the car in
Tell us your carrier and claim number. If the car cannot be driven, ask us about pick-up in the Jersey City area.
Written estimate
We inspect the damage and put the repair in writing, with the insurance details.
Repair and paint
Metal and panel repair, then paint matched by computer and sprayed in our booth.
Updates until pick-up
If anything changes along the way, we call you before going ahead.
Questions
Do you work with my insurance company?
We work with all insurance companies. Call us with your carrier and claim number and we will explain what to expect.
Do I get a written estimate for my claim?
Yes. You get a written estimate before any work starts, with the insurance details if you have a claim.
Who do I call first, my insurer or the shop?
Report the claim to your insurer as your policy requires. You can call us at any point to talk through the damage and what the repair involves.